Fast Food Restaurant Mcdonalds - 879 Words

Operations Management Case 1: FAST FOOD 14-03-2011 Hussein El-Ratel Questions 1) How are in-store orders taken? 2) Are the hamburgers prepared to order, or are they prepared ahead of time and delivered from a storage bin? 3) How are special orders handled? 4) How are the hamburgers cooked? 5) How are the hamburgers assembled? 6) Is a microwave oven used in the process? 7) How are other common items, such as French fries and drinks, handled? 8) How long (time) does the process of an order take? 9) Observe and describe the layout of the place. Fast Food Restaurant: McDonald’s 1) McDonald provides self-service facilities to its customers. The customers come to the restaurant, book their order at the order and†¦show more content†¦In the cooking process of a hamburger, a patty is cooked firstly and after that it is placed on a bun and other ingredients are placed on the top of the patty as garnishes. The most popular ingredients of a hamburger include ketchup, mustard, iceberg lettuce, mayonnaise, tomatoes, white onions and toppings. 5) The Assembling of hamburgers is done by the Production Team of McDonalds which is quite efficient. First of all hamburger patties are cooked and the number of patties and what type of patties will be cooked is ascertained by the Grill Manager who is present in every shift. The cooked patties are then positioned in a warmer till they are appropriately cooked. Subsequent to the grill is the hamburger bun toaster where buns are toasted and these buns are also placed in a warmer until they are ready for assembling. The Assembler, who takes order from the Grill Manager, then assembles the hamburgers. He takes the meat and the buns from the particular warmer and assembles it in lots. Then these hamburgers are placed with other toppings, wrapped and are placed in microwaves. After micro waving, the hamburgers are then positioned on top of the microwave, where the Grill Manager transfers the hamburgers to the warming bin (Welcome to McDonalds). 6) Yes, McDonalds uses the Microwave oven in its process, butShow MoreRelatedMcdonald’s Research Paper1394 Words   |  6 Pagesidea-the hamburger chain certainly exemplifies franchising success. The first McDonalds restaurant was opened by brothers Dick and Mac McDonald in 1940 on Route 66 in San Bernadino, California. The menu had about 25 offerings, and carhops brought the food out to patrons waiting in their cars. Today, McDonalds franchise network is the world’s leading food service retailer with more than 30,000 franchise restaurants serving 52 million people in more than 100 countries. Of those stores, more than 70%Read MoreMcdonals Kotlers Changes4578 Words   |  19 Pagescope with the losses, while changing their business model using different tactics and stages. 2) McDonald’s Area of Expertise The McDonald’s corporation is the largest chain of hamburger fast food restaurants in the world. It is the leading global foodservice retailor with more than 35,000 chains of restaurants serving nearly 70 million people in 119 countries every day, while employing 1.8 million workers. McDonald’s primarily sell their famous hamburgers, cheeseburgers, chicken, french fries, breakfastRead MoreCorporate Social Responsibility Of Mcdonald s Corporation2080 Words   |  9 Pagesworld’s leading fast food service retailer with over 36,000 restaurants serving approximately 69 million customers in over 100 countries every day. McDonald’s Corporation view themselves primarily as a franchisor that believes that franchising is important in delivering great customer experiences and driving profitability. As of 2014, more than 80% of McDonald’s restaurants were franchised to independent local franchisees around the world. (AboutMcdonalds.com 2015) In the 1970â€⠄¢s Milton Friedman arguedRead MoreAn Anaysis of McDonald’s Corporation2701 Words   |  11 Pagesresources, capabilities, and core competencies, which have been discussed above. When referring to the socio- cultural segment of the general environment, McDonald’s Corporation has become a staple in the culture of American foods. There is no other brand or restaurant that is as known and as fixed into the American culture as McDonalds. One of the most notable items on the McDonald’s menu that has become an American favorite is the Big Mac. According to the to McDonald’s menu, the Big Mac includesRead MoreCarvel Case4720 Words   |  19 Pagescream and innovative products and manufacturing techniques to establish himself as the local, family-orientated ice cream parlor in the New York City area. In 1947, Mr. Carvel franchised his first store and proceeded to become one of the pioneers in fast food franchising. Throughout the 1960s and 70s, the gravely-voiced Mr. Carvel used his folksy and savvy style to dominate the greater New York area. By standardizing procedures and providing franchisees with exclusive product designs and marketing mate rial